@inproceedings{Jansen2011,
  author    = {Marc Jansen},
  title     = {What Does IT Service Management Look Like in the Cloud? An ITIL Based Approach},
  series = {In: Proceedings of the International Conference on Computers, Digital Communications and Computing (ICDCC)},
  isbn      = {978-1-61804-030-5},
  pages     = {87 -- 92},
  year      = {2011},
  abstract  = {In recent years a new approach for the dynamic usage of computational power, memory and other resources comes into play: the Cloud Computing paradigm. This new approach needs to be concerned with respect to IT Service Management since cloud based infrastructures have to be managed differently from a usual infrastructure. This paper discusses, based on the IT Infrastructure Library (ITIL), as the de-facto standard for IT Service Management, what kind of processes needs to be concerned especially if a certain service should be deployed in the cloud.},
  language  = {en}
}