@article{JansenErtmerAretz2010,
  author    = {Marc Jansen and Hildegard Ertmer and Marcus Aretz},
  title     = {Run SAP - Die ITIL Implementierung der SAP},
  series   = {LDVZ Nachrichten},
  volume    = {2010},
  number    = {1},
  issn      = {1616-377X},
  pages     = {19 -- 24},
  year      = {2010},
  language  = {de}
}