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What Does IT Service Management Look Like in the Cloud? An ITIL Based Approach

  • In recent years a new approach for the dynamic usage of computational power, memory and other resources comes into play: the Cloud Computing paradigm. This new approach needs to be concerned with respect to IT Service Management since cloud based infrastructures have to be managed differently from a usual infrastructure. This paper discusses, based on the IT Infrastructure Library (ITIL), as the de-facto standard for IT Service Management, what kind of processes needs to be concerned especially if a certain service should be deployed in the cloud.

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Metadaten
Author:Marc Jansen
ISBN:978-1-61804-030-5
Parent Title (English):In: Proceedings of the International Conference on Computers, Digital Communications and Computing (ICDCC)
Document Type:Conference Proceeding
Language:English
Year of Completion:2011
Release Date:2019/06/12
Pagenumber:5
First Page:87
Last Page:92
Institutes:Fachbereich 1 - Institut Informatik
DDC class:000 Allgemeines, Informatik, Informationswissenschaft / 004 Informatik
Licence (German):License LogoNo Creative Commons