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Kurzfassung
In dieser Arbeit geht es darum ein Vorgehen vorzustellen, welches ermöglicht, Ist-Prozesse in einem Unternehmen effektiv zu erheben und zu modellieren, wenn ein Großteil oder auch alle Beschäftigten im Home Office arbeiten. Die Bedingungen von zuhause arbeitendem Personal, dort die geschäftlichen Ist-Prozesse zu dokumentieren, unterscheiden sich erheblich von den Gegebenheiten in stationär arbeitenden Unternehmen. Der entwickelte Ansatz kompensiert beispielsweise die nicht vorhandenen Beobachtungsmöglichkeiten am Heimarbeitsplatz und schlägt Alternativen vor. Die Methodik wurde anhand eines Fallbereichs im Online-Reseller-Geschäft getestet und untersucht.
Schlagwörter: Effizienz, Erhebung, Geschäftsprozess, Home Office, Ist-Prozess, Modellierung, Vorgehen
Abstract
This work is about presenting a procedure that enables actual processes in a company to be effectively collected and modeled when a large part or even all employees work in the home office. The conditions for staff working from home to document the as-is business processes differ significantly from the conditions in companies working in the office. The developed approach compensates, for example, the lack of observation options at the home office and suggests alternatives. The methodology was tested and examined using a case area in the online reseller business.
Keywords: efficiency, documentation, business process, home office, as-is process, process modelling, procedure
Rapid digital transformation is taking place due to the COVID-19 pandemic, forcing organisations and higher educational institutions to change their working and learning culture. This study explores the challenges of rapid digital transformation arising during the pandemic in the higher education context. This research used the Q-methodology to understand the nine challenges that higher education encountered, perceived differently as four main patterns: (1) Digital-nomad enterprise; (2) Corporate-collectivism; (3) Well-being-oriented; and (4) Pluralistic. This study broadens the current understanding of digital transformation, especially in higher education. The nine challenges and four patterns of transformation actors serve as a starting point for organisations in supporting technological choice and strategic interventions, based on individual, group, and organisational behavioural levels. Moreover, five propositions, based on the competing concerns of these challenges, establish a framework for comprehending the ecosystem that enables rapid digital transformation. Strategies, prerequisites, and key factors during the (digital) technology development process benefit the cyber-society ecosystem. As a practical contribution, Q-methodology was used to investigate perspectives on digitalisation challenges during the pandemic.
Understanding user needs and behavior in automated vehicles (AVs) while traveling is essential for future in-vehicle interface and service design. Since AVs are not yet market-ready, current knowledge about AV use and perception is based on observations in other transportation modes, interviews, or surveys about the hypothetical situation. In this paper, we close this gap by presenting real-world insights into the attitude towards highly automated driving and non-driving-related activities (NDRAs). Using a Wizard of Oz AV, we conducted a real-world driving study (N= 12) with six rides per participant during multiple days. We provide insights into the users’ perceptions and behavior. We found that (1) the users’ trust a human driver more than a system,(2) safety is the main acceptance factor, and (3) the most popular NDRAs were being idle and the use of the smartphone.
Human emotion detection in automated vehicles helps to improve comfort and safety. Research in the automotive domain focuses a lot on sensing drivers' drowsiness and aggression. We present a new form of implicit driver-vehicle cooperation, where emotion detection is integrated into an automated vehicle's decision-making process. Constant evaluation of the driver's reaction to vehicle behavior allows us to revise decisions and helps to increase the safety of future automated vehicles.
The development of innovative measuring technology for process optimization in hot rolling mills becomes more and more relevant because of increasing demands on product quality. Measurement technology for high-resolution non-contact cross-sectional area measurement has shown that the variation in cross-sectional area contains information about the rolling process. This information can be used for the development of new measurement devices and analytical methods for process optimization. The harsh environmental conditions and strict safety regulations result in great effort when implementing a new sensor prototype in hot rolling mills. For this reason, this work presents a mechatronic test stand that can simulate the cross-sectional area variation under laboratory conditions realistically.
Self-driving cars will relief the human from the driving task. Nevertheless, the human might want to intervene in the driving process and thus needs the possibility to control the car. Switching back to fully manual controls is uncomfortable once being passive and engaging in non-driving-related activities. A more comfortable way is controlling the car with elemental maneuvers (e.g., "turn left" or "stop"). Whereas touch interaction concepts exist, contactless interaction through voice and mid-air gestures has not yet been explored for maneuver-based car control. In this paper, we, therefore, compare the general eligibility of voice and mid-air gesture with touch interaction as the primary maneuver selection mechanism in a driving simulator study. Our results show high usability for all modalities. Contactless interaction leads to a more positive emotional perception of the interaction, yet mid-air gestures lead to higher task load. Overall, voice and touch control are preferred over mid-air gestures by most users.
How to Increase Automated Vehicles’ Acceptance through In-Vehicle Interaction Design: A Review
(2020)
Automated vehicles (AVs) are on the edge of being available on the mass market. Research often focuses on technical aspects of automation, such as computer vision, sensing, or artificial intelligence. Nevertheless, researchers also identified several challenges from a human perspective that need to be considered for a successful introduction of these technologies. In this paper, we first analyze human needs and system acceptance in the context of AVs. Then, based on a literature review, we provide a summary of current research on in-car driver-vehicle interaction and related human factor issues. This work helps researchers, designers, and practitioners to get an overview of the current state of the art.
Currently, car assistant systems mainly try to prevent accidents. Increasing built-in car technology also extends the potential applications in vehicles. Future cars might have virtual windshields that augment the traffic or individual virtual assistants interacting with the user. In this paper, we explore the potential of an assistant system that helps the car’s occupants to calm down and reduce stress when they experience an accident in front of them. We present requirements from a discussion (N= 11) and derive a system design from them. Further, we test the system design in a video-based simulator study (N= 43). Our results indicate that an accident support system increases perceived control and trust and helps to calm down the user.