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Developing an intelligent chatbot that can imitate human-to-human interaction has become important in recent years. For this reason, many studies have been conducted to evaluate the quality of chatbots. Furthermore, various approaches and tools, such as sentiment analysis, have been created to improve the performance of chatbots.
This study examines previous research to identify the quality dimensions used to measure chatbots performance in order to develop a general chatbot assessment model that evaluates and compares chatbots quality. The developed evaluation model measures ten chatbot quality dimensions. This model is based on user experience. It requires human testers to interact with the chatbot to test its functioning and then a quantitative approach is used to collect data from user testing by conducting a survey with these testers. In this survey, they are instructed to evaluate the quality of the chatbot using a questionnaire that contains the items needed to evaluate each dimension.
This study also investigates whether sentiment analysis can improve the quality of chatbots and, if so, to identify the dimensions improved with sentiment analysis. For this reason, two chatbot versions are implemented using the Rasa framework (one that cannot detect sentiment and the other that analyzes sentiment and responds accordingly).
Following that, we used our evaluation model to evaluate and compare the two chatbot versions with two groups of participants by conducting a survey. In this survey, each group tested the functioning of one version. Then, both groups were instructed to use the items of the evaluation model to evaluate the version they tested. The goal of this survey was to evaluate the validity and reliability of the items used in the evaluation model to evaluate chatbots, and also to determine if sentiment analysis improved the chatbot quality by comparing survey results between the two groups. The results show that items used in the assessment model to evaluate chatbots are valid and reliable. The findings also indicate that sentiment analysis improves the chatbot’s quality. However, it improves the quality of some dimensions but not the majority of them.
In the course of this thesis, an overview will be given on which way developers can guide
users into acting environmentally friendly without the users realizing they are being
nudged. In the last couple of years, our private and work-life have been more and more
shifted away from reality into a digital context. Since the start of the Covid – 19 pandemic
in 2019, even more aspects of everyday life have been shifted to an online context, one
of them being groceries shopping. Even though online groceries shopping is not yet
common in Germany, there is a trend toward the online purchase of groceries visible.
This can be seen as a possibility to tackle another challenge the world is facing, the
climate crisis. One reason for the climate crisis is mindless consumption and purchasing
of too much food. This paper aims to combine the need for more aware consumption
with the newly rising trend of online supermarkets. Furthermore, a supermarket will be
provided to show if the implementation of environmentally–friendly nudges is technically
possible. To eventually prove the effectiveness of a nudge, it needs to be tested.
Keywords: Nudging, Environment, Online supermarkets
Digital technology is increasingly becoming a part of life and culture in society, and it must be consciously designed for the long-term benefit of humanity. Today, information systems are designed to do more than fulfill human duties or complete tasks. A widely adopted approach is a system design that focuses on the positive aspects of human-technology interaction. Positive computing is a design paradigm gaining traction because it emphasizes the importance of well-being as a bold goal to be implemented in system design. In this dissertation, technology design is part of an intergenerational environment aiming to facilitate information sharing regarding global startup innovation. Nevertheless, much of the research focuses on how technology can be used to facilitate intergenerational collaboration. On the other hand, very little is known about how technology can be "positively" designed to promote intergenerational innovation. Therefore, this dissertation applied Design Science Research (DSR) to inform and guide the creation of design principles through the lens of positive computing. The study results provide a holistic picture of the numerous barriers, well-being factors, competing concerns, and competencies that have been encountered in the context of intergenerational innovation and their implications. This dissertation is presented as a cumulative dissertation, answering three research questions divided into seven studies, consisting of nine articles.
In this study, we looked at the competencies and changes in the competency spectrum required for global start-ups in the digital age. Specifically, we explored intergenerational collaboration as an intervention in which experienced business-people from senior adult groups support young entrepreneurs. We conducted a Delphi study with 20 experts from different disciplines, considering the study context. The results of this study shed light on understanding the necessary competencies of entrepreneurs for intergenerationally supported start-up innovation by providing 27 competencies categorized as follows: intergenerational safety facilitation, cultural awareness, virtues for growth, effectual creativity, technical expertise, responsive teamwork, values-based organization, and sustainable network development. In addition, the study results also reveal the competency priorities and the minimum requirements for each competency group based on the global innovation process and can be used to develop a readiness assessment for start-up entrepreneurs.
In this document a reliable data streaming mechanism for a TDMA LPWAN application is developed by adapting a link layer solution for power line communication, published at the International Symposium on Power Line Communications and its Applications (ISPLC) 2015. A C++ implementation of the services link layer is provided and demonstrated
working at a packet error rate of 50%.
This work aims to generate synthetic electromyographic (EMG) signals using Generative Adversarial Network (GAN). GANs are considered as one of the most exciting and promising approaches in deep learning [6], offering the possibility to generate artificial data based on real data. GAN consists of two main parts, a discriminator that attempts to differentiate between the generated data and the original data, and a generator that tries to fool the discriminator by generating data which looks like real data, the GAN works by staging a two-player
minimax game between generator and discriminator networks. To achieve the objective of generating realistic artificial electromyographic signals, two different architectures are considered for the generator and the discriminator networks of the GAN model: Long short-term memory (LSTM), which can avoid the long-term dependency problem and remembers information over a long period of time, and convolutional neural network (CNN), which is a powerful tool at automatic feature extraction. Different combinations of CNN and LSTM including hybrid model are experimented within the GAN using the same training data-set. The results and performances of each combination are compared and reviewed. The generated artificial EMG signals can be used to
simulate real muscle activity situations to for example improve muscle signal controlled prostheses using artificial data that may include conditions that does not exist in real data. This method of artificial data generation is not limited to EMG signals, the network can also be used to generate other synthetic biomedical signals such as electroencephalogram (EEG) or electrocardiogram (ECG) that can be practically used for testing algorithms and classifiers.
This study aims to determine the competing concerns of people interested in startup development and entrepreneurship by using topic modeling and sentiment analysis on a social question-and-answer (SQA) website. Understanding the underlying concerns of startup entrepreneurs is critical to society and economic growth. Therefore, greater scientific support for entrepreneurship remains necessary, including data mining from virtual social communities. In this study, an SQA platform was used to identify the sentiment of thirty concerns of people interested in startup entrepreneurship. Based on topic modeling and sentiment analysis of 18819 inquiries in various forums on an SQA, we identified additional questions about founder figures, keys to success, and the location of a startup. In addition, we found that general questions were rated more positively, especially when it came to pitching, finding good sources, disruptive innovation, idea generation, and marketing advice. On average, the identified concerns were considered 48.9 percent positive, 41 percent neutral, and 10.1 percent negative. This research establishes a critical foundation for future research and development of digital startups by outlining a variety of different concerns associated with startup development in the digital age.
This study proposes a framework for the collaborative development of global start-up innovators in a multigenerational digital environment. Intergenerational collaboration has been identified as a strategy to support entrepreneurs during their formative years. However, integrating and fostering intergenerational collaboration remains elusive. Therefore, this study aims to identify competencies for successful global start- ups through intergenerational knowledge transfer. We used a systematic literature review to identify a competency set consisting of growth virtues, effectual creativity, technical domain, responsive teamwork, values-based organization, sustainable networking, cultural awareness, and facilitating intergenerational safety. The competency framework serves as a foundation for knowledge management research on the global innovation readiness of people to collaborate across generations in the digital age.
So far, researchers have used a wellbeing-centered approach to catalyze successful intergenerational collaboration (IGC) in innovative activities. However, due to the subject’s multidisciplinary nature, there is still a dearth of comprehensive research devoted to constructing the IGC system. Thus, the purpose of this study is to fill a research void by providing a conceptual framework for information technology (IT) system designers to use as a jumping-off point for designing an IGC system with a wellbeing-oriented design. A systematic literature study was conducted to identify relevant terms and develop a conceptual framework based on a review of 75 selected scientific papers. The result consists of prominent thematic linkages and a conceptual framework related to design technology for IGC systems. The conceptual framework provides a comprehensive overview of IGC systems in the innovation process by identifying five barrier dimensions and using six wellbeing determinants as IGC catalysts. Moreover, this study discusses future directions for research on IGC systems. This study offers a novel contribution by shifting the technology design process from an age-based design approach to wellbeing-driven IGC systems. Additional avenues for investigation were revealed through the analysis of the study’s findings.
Public transportation will become highly automated in the future, and at some point, human drivers are no longer necessary. Today many people are skeptical about such scenarios of autonomous public transport (abbr.: APT). In this paper, we assess users’ subjective priority of different factors that lead to personal acceptance or rejection of APT using an adapted online version of the Q-Methodology with 44 participants. We found four prototypical attitudes to which subgroups of participants relate: 1) technical enthusiasts, 2) social skeptics, 3) service-oriented non-enthusiasts, and 4) technology-oriented non-enthusiasts. We provide an unconventional perspective on APT acceptance that helps practitioners prioritize design requirements and communicate, targeting users’ specific attitudes.
This Paper presents a new service-learning setting based on the collaboration of engineering students and people with disabilities. The implementation at a German university is described and first results from two years of experience are shown. The objective of this case study is to show a transferable best practice concept with impact.
Learning the German language is one of the most critical challenges for refugee children in Germany. It is a prerequisite to allow communication and integration into the educational system. To solve the underlying problem, we conceptualized a set of principles for the design of language learning systems to support collaboration between teachers and refugee children, using a Design Science Research approach. The proposed design principles offer functional and non-functional requirements of systems, including the integration of open educational resources, different media types to develop visual and audio narratives that can be linked to the cultural and social background. This study also illustrates the use of the proposed design principles by providing a working prototype of a learning system. In this, refugee children can learn the language collaboratively and with freely accessible learning resources. Furthermore, we discuss the proposed design principles with various socio-technical aspects of the well-being determinants to promote a positive system design for different cultural and generational settings. Overall, despite some limitations, the implemented design principles can optimize the potential of open educational resources for the research context and derive further recommendations for further research.
Researchers have previously utilized the advantages of a design driven by well-being and intergenerational collaboration (IGC) for successful innovation. Unfortunately, scant information exists regarding barrier dimensions and correlated design solutions in the information systems (IS) domain, which can serve as a starting point for a design oriented toward well-being in an IGC system. Therefore, in this study, we applied the positive computing approach to guide our analysis in a systematic literature review and developed a framework oriented toward well-being for a system with a multi-generational team. Our study contributes to the IS community by providing five dimensions of barriers to IGC and the corresponding well-being determinants for positive system design. In addition, we propose further research directions to close the research gap based on the review outcomes.
Globalization and information technology enable people to join the movement of global citizenship and work without borders. However, different type of barriers existed that could affect collaboration in today’s work environment, in which different generations are involved. Although researchers have identified several technical barriers to intergenerational collaboration (iGOAL), the influence of cultural diversity on iGOAL has rarely been studied. Therefore, using a quantitative study approach, this paper investigates the impact of differences in cultural background on perceived technical and operational barriers to iGOAL. Our study reveals six barriers to IGC that are perceived differently by culturally diverse people (CDP) and non-CDP. Furthermore, CDP can foster IGC because CDP consider the barriers to be of less of a reason to avoid working with different generations than do non-CDP.
Enabling decentral collaborative innovation processes -a web based real time collaboration platform
(2018)
The main goal of this paper is to define a collaborative innovation process as well as a supporting tool. It is motivated through the increasing competition on global markets and the resultant propagation of decentralized projects with a high demand of innovative collaboration in global contexts. It bases on a project accomplished by the author group. A detailed literature review and the action design research methodology of the project led to an enhanced process model for decentral collaborative innovation processes and a basic realization of a browser based real time tool to enable these processes.The initial evaluation in a practical distributed setting has shown that the created tool is a useful way to support collaborative innovation processes.
Open Educational Resources (OER) intend to support access to education for everyone. However, this potential is not fully exploited due to various barriers in the production, distribution and the use of OER. In this paper, we present requirements and recommendations for systems for global OER authoring. These requirements as well as the system itself aim at helping creators of OER to overcome typical obstacles such as lack of technical skills, different types of devices and systems as well as the cultural differences in cross-border-collaboration. The system can be used collaboratively to create OER and supports multi-languages for localization. Our paper contributes to facilitate global, collaborative e-Learning and design of authoring platforms by identifying key requirements for OER authoring in a global context.
Digital transformation is a process of digitizing the working and living environment in which people are at the center of digitization. In this paper, we present a personas-based guideline for system developers on how the humanization of digital transformation integrates into the design process. The proposed guideline uses the positive personas from the beginning as a basis for the transformation of the working environment into the digital form. We used the literature research as a preliminary study for the process of wellbeing-driven digital transformation design, consisting of questions for structuring the required information in the positive personas as well as a potential method that could be integrated into the wellbeing-based design process.
Why Should the Q-method Be Integrated Into the Design Science Research? A Systematic Mapping Study
(2019)
The Q-method has been utilized over time in various areas, including information systems. In this study, we used a systematic mapping to illustrate how the Q-method was applied within Information Systems (IS) community and proposing towards integration of Q-method into the Design Sciences Research (DSR) process as a tool for future research DSR-based IS studies. In this mapping study, we collected peer-reviewed journals from Basket-of-Eight journals and the digital library of the Association for Information Systems (AIS). Then we grouped the publications according to the process of DSR, and different variables for preparing Q-method from IS publications. We found that the potential of the Q-methodology can be used to support each main research stage of DSR processes and can serve as the useful tool to evaluate a system in the IS topic of system analysis and design
The virtual classroom continues to grow, but it is becoming more and more the norm, and it is fundamentally different from the vocational students at the Indonesian university. With the promised benefits of the virtual classroom, many challenges and difficulties come in the implementation. Although there are already successful design principles for virtual classrooms that support organizations in overcoming the challenges, the approach to implementing the design principles of virtual classroom at the vocational higher education in Indonesia is still lacking. In this study, we aim to answer the research gap and used the design sciences research by interviewing the lecturers to design the solutions. The proposed design approaches were implemented in a course and evaluated with students from two different groups. Overall, the evaluation of the proposed approaches shows1 significant results as an indicator of the benefits of the implementation of a virtual classroom for vocational students in Indonesia.
The adoption of Open Educational Resources (OER) can support collaboration and knowledge sharing. One of the main areas of the usage OER is the internationalization, i.e., the use in a global context. However, the globally distributed co-creation of digital materials is still low. Therefore, we identify essential barriers, in particular for co-authoring of OER in global environments. We use a design science research method to introduce a barrier framework for co-authoring OER in global settings and propose a wellbeing-based system design constructed from the barrier framework for OER co-authoring tool. We describe how positive computing concepts can be used to overcome barriers, emphasizing design that promotes the author's sense of competence, relatedness, and autonomy.
We are “not” too (young/old) to collaborate: Prominent Key Barriers to Intergenerational Innovation
(2019)
In this study, we analyzed the barriers to technology-supported intergenerational innovation to understand better how young and old can collaborate towards global innovations. Researchers in different disciplines have already identified various barriers to intergenerational collaboration. However, barriers are changing depending on the context of collaboration, and difficulties still exist to support intergenerational innovation in global settings. Therefore, we investigated the barriers that emerge when people work with someone decades older or younger. The results of our study have shown what barriers are influenced by age, what barriers exist only for senior and younger adults. The study theoretically contributes to deepening the Information Systems (IS) community's understanding of the barriers to intergenerational innovation that need to be considered when developing systems for global innovation
We propose a new approach to object detection based on data fusion of texture and edge information. A self organizing Kohonen map is used as the coupling element of the different representations. Therefore, an extension of the proposed architecture incorporating other features, even features not derived from vision modules, is straight forward. It simplifies to a redefinition of the local feature vectors and a retraining of the network structure. The resulting hypotheses of object locations generated by the detection process are finally inspected by a neural network classifier based on co-occurence matrices.
In this article we present a system for coupling different base algorithms and sensors for segmentation. Three different solutions for image segmentation by fusion are described, compared and results are shown. The fusion of base algorithms with colorinformation and a sensor fusion process of an optical and a radar sensor including a feedback over time is realized. A feature-in decision-out fusion process is solved. For the fusion process a multi layer perceptron (MLP) with one hidden layer is used as a coupling net. The activity of the output neuron represents the membership of each pixel to an initial segment.
Background:
Detection of influential actors in social media such as Twitter or Facebook plays an important role for improving the quality and efficiency of work and services in many fields such as education and marketing.
Methods:
The work described here aims to introduce a new approach that characterizes the influence of actors by the strength of attracting new active members into a networked community. We present a model of influence of an actor that is based on the attractiveness of the actor in terms of the number of other new actors with which he or she has established relations over time.
Results:
We have used this concept and measure of influence to determine optimal seeds in a simulation of influence maximization using two empirically collected social networks for the underlying graphs.
Conclusions:
Our empirical results on the datasets demonstrate that our measure stands out as a useful measure to define the attractors comparing to the other influence measures.
Background:
Influential actors detection in social media such as twitter or Facebook can play a major role in gathering opinions on particular topics, improving the market
-
ing efficiency, predicting the trends, etc.
Proposed methods:
This work aims to extend our formally defined
T
measure to
present a new measure aiming to recognize the actor’s influence by the strength of
attracting new important actors into a networked community. Therefore, we propose a
model of the actor’s influence based on the attractiveness of the actor in relation to the
number of other attractors with whom he/she has established connections over time.
Results and conclusions:
Using an empirically collected social network for the
underlying graph, we have applied the above-mentioned measure of influence in
order to determine optimal seeds in a simulation of influence maximization. We study
our extended measure in the context of information diffusion because this measure is
based on a model of actors who attract others to be active members in a community.
This corresponds to the idea of the IC simulation model which is used to identify the
most important spreaders in a set of actors.
Keywords: Actor influence, Social media networks, Twitter, IC model, Information
diffusion, Independent cascade model, T measure
In this paper we discuss how group processes can be influenced by designing specific tools in computer supported collaborative leaning. We present the design of a shared workspace application for co-constructive tasks that is enriched by certain functions that are able to track, analyze and feed back parameters of collaboration to group members. Thereby our interdisciplinary approach is mainly based on an integrative methodology for analyzing collaboration behavior and patterns in an implicit manner combined with explicit surveyed data of group members’ attitudes and its immediate feedback to the groups. In an exploratory study we examined the influence of this feedback function. Although we could only analyze ad-hoc groups in this study, we detected some benefits of our methodology which might enrich real life Learning Communities’ collaboration processes. The data analysis in our study showed advantages of this feedback on processes of a group’s well-being as well as parameters of participation. These results provide a basis for further empirical work on problem solving groups that are supported by means of parallel interaction analysis as well as its re-use as information resource.
We describe the general concept, system architecture, hardware, and the behavioral abilities of Cora (Cooperative Robot Assistant, see Fig. 1), an autonomous non mobile robot assistant. Outgoing from our basic assumption that the behavior to perform determines the internal and external structure of the behaving system, we have designed Cora anthropomorphic to allow for humanlike behavioral strategies in solving complex tasks. Although Cora was built as a prototype of a service robot system to assist a human partner in industrial assembly tasks, we will show that Cora’s behavioral abilities are also conferrable in a household environment. After the description of the hardware platform and the basic concepts of our approach, we present some experimental results by means of an assembly task.