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Understanding user needs and behavior in automated vehicles (AVs) while traveling is essential for future in-vehicle interface and service design. Since AVs are not yet market-ready, current knowledge about AV use and perception is based on observations in other transportation modes, interviews, or surveys about the hypothetical situation. In this paper, we close this gap by presenting real-world insights into the attitude towards highly automated driving and non-driving-related activities (NDRAs). Using a Wizard of Oz AV, we conducted a real-world driving study (N= 12) with six rides per participant during multiple days. We provide insights into the users’ perceptions and behavior. We found that (1) the users’ trust a human driver more than a system,(2) safety is the main acceptance factor, and (3) the most popular NDRAs were being idle and the use of the smartphone.
Automotive user interfaces and, in particular, automated vehicle technology pose a plenty of challenges to researchers, vehicle manufacturers, and third-party suppliers to support all diverse facets of user needs. To give an example, they emerge from the variation of different usergroups ranging from inexperienced, thrill-seeking young novice drivers to elderly drivers with all their natural limitations. To allow assessing the quality of automotive user interfaces and automated driving technology already during development and within virtual test processes, the proposed workshop is dedicated to the quest of finding objective, quantifiable quality criteria for describing future driving experiences. The workshop is intended for HCI, AutomotiveUI, and “Human Factors" researchers and practitioners as well for designers and developers. In adherence to the conference main topic “Spielend einfach interagieren “, this workshop calls in particular for contributions in the area of human factors and ergonomics (user acceptance, trust, user experience, driving fun, natural user interfaces, etc.) and artificial intelligence (predictive HMIs, adaptive systems, intuitive interaction).
Automotive user interfaces and automated vehicle technology pose numerous challenges to support all diverse facets of user needs. These range from inexperienced, thrill-seeking, young novice drivers to elderly drivers with a mostly opposite set of preferences together with their natural limitations. To allow assessing the (hedonic) quality of automotive user interfaces and automated driving technology (i. e., UX) already during development, the proposed workshop is dedicated to the quest of finding objective, quantifiable criteria to describe future driving experiences. The workshop is intended for HCI, AutomotiveUI, and “Human Factors” researchers and practitioners as well for designers and developers. In adherence to the conference main topic “Interaktion – Verbindet – Alle”, this workshop calls in particular for contributions in the areas of human factors and ergonomics (user acceptance, trust, user experience, driving fun, natural user interfaces, etc.) with focus on hedonic quality and design of user experience to enhance the safety feeling in ADS.
Even though many aspects of automated driving have not yet become reality, many human factors issues have already been investigated. However, recent discussions revealed common misconceptions in both research and society about vehicle automation and the levels of automation levels. This might be due to the fact that automated driving functions are misnamed (cf. Autopilot) and that vehicles integrate functions at different automation levels (L1 lane keeping assistant, L2/L3 traffic jam assist, L4 valet parking). The user interface is one of the most critical issues in the interaction between humans and vehicles--and diverging mental models might be a major challenge here. Today's (manual) vehicles are ill-suited for appropriate HMI testing for automated vehicles. Instead, virtual or mixed reality might be a much better playground to test new interaction concepts in an automated driving setting.
How to Increase Automated Vehicles’ Acceptance through In-Vehicle Interaction Design: A Review
(2020)
Automated vehicles (AVs) are on the edge of being available on the mass market. Research often focuses on technical aspects of automation, such as computer vision, sensing, or artificial intelligence. Nevertheless, researchers also identified several challenges from a human perspective that need to be considered for a successful introduction of these technologies. In this paper, we first analyze human needs and system acceptance in the context of AVs. Then, based on a literature review, we provide a summary of current research on in-car driver-vehicle interaction and related human factor issues. This work helps researchers, designers, and practitioners to get an overview of the current state of the art.
Automotive user interfaces and, in particular, automated vehicle technology pose a plenty of challenges to researchers, vehicle manufacturers, and third-party suppliers to support all diverse facets of user needs. To give an example, they emerge from the variation of different user groups ranging from inexperienced, thrill-seeking young novice drivers to elderly drivers with all their natural limitations. To allow assessing the quality of automotive user interfaces and automated driving technology already during development and within virtual test processes, the proposed workshop is dedicated to the quest of finding objective, quantifiable quality criteria for describing future driving experiences. The workshop is intended for HCI, AutomotiveUI, and "Human Factors" researchers and practitioners as well for designers and developers. In adherence to the conference main topic "Spielend einfach interagieren" this workshop calls in particular for contributions in the area of human factors and ergonomics (user acceptance, trust, user experience, driving fun, natural user interfaces etc.) and artificial intelligence (predictive HMIs, adaptive systems, intuitive interaction).